SUMMARY OF QUALIFICATIONS

Proven leadership implementing IT projects that embrace innovative applications of technology to improve the business processes.  Management of complex technology projects, building and motivating teams to optimize quality and productivity, and consistently meeting time and budget targets.  Conceive and coordinate original approaches to solve complex technology problems and follow through with architecture design, development, vendor evaluations and selection, contract negotiations, and system implementation and support.  Cross-functional coordination with key members of various internal departments, executive management, vendors, and internal and external customers. Skilled trainer with recognized success in transferring knowledge to both technical and non-technical professionals in a classroom setting and one-on-one sessions.

PROFESSIONAL EXPERIENCE

IT Operations Manager - FormFactor, Inc.
4/1/2006 – 3/15/2009

•  Manage and supervise IT Helpdesk Level 2 and Outsourced Level 1, provide day-to-day IT operations management and support to enterprise end users. 

•  Implement various IT projects, initiatives and directives from IT Directors

•  Manage/collaborate with vendors and internal stakeholders with regards to service contracts 

Independent IT Consultant at FormFactor, Inc.
1/24/2006 – 3/31/2006

•   Project Manager - LANDESK project implementation

Independent IT Consultant and Entrepreneur
1/2005 – present

•   Founder, TBBIT, an IT to business consultancy enterprise helping various small to midsize businesses grow their business by aligning IT implementations to specific business requirements. Outsourcing/off-shoring of  IT services.

•   Founder, atomicBee productions, a start-up video filming, video post-production, and multimedia service.

Principal Automation Analyst II, Corporate IT, Bechtel Corporation
12/1998 – 12/2004

As a senior analyst directly reporting to the Corporate IT/Telecomm Manager and the CTO: Directed multiple projects to achieve corporate-wide goals; Managed and lead various special projects and enterprise-wide IT initiatives; Provided assessment and development of corporate WAN standards such as IP VPN migration, and coordination with data and telecommunication vendors. Directed processes including project requirements definition; RFP development, distribution, and evaluation; contract negotiations; hardware, software and service provider procurement; and project implementation; Coordinated with professionals from various disciplines including legal, contracts, technology, vendors, and up to 4,000 remote access end-users; used new technology and project management tools such as Six Sigma performance improvement methodology.

Key accomplishments include:

•   Re-engineered a $1.1 million/year dial-up remote access services (RAS) reducing total costs by at least 70% annually. Coordinated with various vendors and internal IT groups. Managed and lead an web-based integrated registration and billing systems design and development, improving and automating overall administration, registration, and billing processes.

•   Lead corporate IT coordination, development and start-up of Bechtel’s Learning Management System, the main component of Bechtel’s internal on-line training program which improved the efficiency of proving training throughout the corporation.

•   Lead corporate IT engagement in the assessment and implementation of systems that integrated multimedia onto the enterprise architecture, enriching corporate information flow of streaming video across the global enterprise network.

Principal Automation Analyst I, Bechtel Corporation
1996 – 1998

Directed rollout of Document Management Systems (DMS) on various engineering projects and other corporate functional entities.  Analyzed source of network-based application performance problems, coordinating with various departments to develop solutions.  Built Oracle database tables and integrated the database with customized vendor software.  Provided ongoing training classes for up to 20 attendees per session; Implemented and maintained Intel-based servers and PC workstations.

•   Analyzed source of network-based performance problems, communicating with various departments to develop solutions

•   Provided technical assistance to build Oracle database tables and to integrate them with the customized vendor software

•   Provided application training classes for end users

•   Built and maintained Intel-based Windows NT servers and PC workstations

Project Automation Lead, Bechtel Corporation
1991 – 1996

Managed all aspects of IT implementation for multiple engineering projects executed globally.  Developed and implemented IT project automation plans; selected, procured, and installed hardware and software applications aligning each project’s specific requirements with corporate standards. Engineering Projects included: The SF Muni Metro Turnback Project, CALTRANS Highways Retrofit Projects, Lucent Cellular, EuroDisney/MGM, PEMEX Cantarell, ARAMCO Ras Tanura Refinery, PTTNG Parallel Pipeline. Coordinated with various project-chain contacts in Europe, Latin America, Asia and the Middle East.

Prior Bechtel Experiences
1974 – 1991

•   Computer Aided Design (CAD) Supervisor, managed more than 20 CAD support staff – assigned tasks, managed project plans, and evaluated staff performances.  As resident expert, was assigned for 6 months at Bechtel’s London office to transfer knowledge to London's CAD team.

•   Promoted through a range of positions from Junior Draftsman to Senior Designer - involved in major power plant design and development worldwide. Represented Bechtel to provide transfer of knowledge and support to the client’s Plant Design Group at the client’s office in Oregon.

EDUCATION and TRAINING

•   Ohlone College Biotechnology Training Program (WIB) – June 2005

•   BS, Information Technology, University of Phoenix, 2003, GPA: 3.67

•   Bechtel Corporation Six Sigma Performance-based Leadership Yellow Belt Certification Training

•   Zenger-Miller Frontline Leadership Certification

•   Bechtel Corporation Supervisory Training Program Certification

•   2 years Engineering, University of Santo Tomas, Manila, Philippines

MEMBERSHIP

•   IEEE Computer Society

TECHNICAL SUMMARY

BMC Remedy Helpdesk Solution; Microsoft Active Directory; LANdesk Management System; ADP Time System; Docent Learning Management System (LMS), Documentum Document Management System (DMS), Oracle Relational Database Management System; MS Office Suite; Microsoft XP, IIS, Media Service; MS Access, MS Project,  MS Visual Basic; MS Terminal Services, MS FrontPage, MS Visio, MS SharePoint; Bentley MicroStation; WAN technologies including TCP/IP, Cisco hardware and IOS; Visual Network Visual Uptime; WatchGuard Firewall solutions; proficiency with HTML coding and web design.